Where is my order?
In-stock books ship within one business day. Once the label is scanned you'll get a tracking email; you can also look the order up at any time.
Track your order →Help centre
Support, answered by people who handle the books
No queue system, no offshore script. Start with the topic that matches, or reach us directly — we answer every message within one business day.
Common topics
What can we help with?
How is my grading submission progressing?
Submissions move through receipt, pre-screen, your approval, pressing, grading and return. Each stage is logged against your submission number.
Check submission status →I want to return a book
Every purchase carries a 14-day inspection window from delivery. Slabs must be returned in the same holder, unopened and undamaged.
Read the returns policy →The book doesn't match the photos
Tell us immediately and send photos. Every book is photographed from six angles before packing, so we can compare against our own record and make it right.
Report a problem →Is this book authentic?
Every slab we sell is verifiable against the grader's own census by certification number, and our guarantee has no expiry date.
See the guarantee →Something else entirely
Consignment, estate valuations, vault storage, dealer accounts, press enquiries — send us a message and it will reach the right person.
Contact us →Our commitment
How we handle a problem
Published so you know exactly what to expect, and can hold us to it.
1
Start with the channel that fits
Phone for anything urgent, email for anything with photos or documents attached. Include your order or submission number in the first message and you'll skip a round trip.
2
We acknowledge within one business day
You'll get a named person, not a ticket robot. If your issue needs a grader to physically look at a book, we'll tell you when that will happen.
3
Resolution or escalation within five business days
If we can't resolve it in that window we escalate to a director and give you a written position, including what we'll do and by when.
The policies behind every answer
Our support team works from these documents. They're public, dated and written in plain English.